Module 4: Customer Service Excellence
In this module, participants will learn how to provide respectful, helpful, and professional service to internal and external customers. Participants will explore customer expectations, active listening, positive communication, de-escalation, service recovery, and professionalism during difficult interactions. By the end of the module, participants will understand how excellent customer service builds trust, improves workplace relationships, and represents the organization positively.
Training Initiative: None
Title: RFWA Customer Service Excellence
Training Mode: Online
Contact Hours: 1h
Type: Certificate
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